Services Provided
The Northwest FLEX Route runs approximately every 40 minutes starting from the Illyrian Garden Housing Complex on Salisbury Street with service to Salisbury Street, Forest Street, Grove Street (west of West Boylston Street), Park Avenue, May Street and Flagg Street. The FLEX Route travels south on Park Avenue (Grove Street to May Street) in the morning and north in the afternoon.
Riders can travel between regular stops on the FLEX Route just like any normal bus route.
Simply locate a stop along the route, and consult the schedule. The FLEX Route minibus will stop at all designated stops at scheduled times on all trips.
The FLEX Route minibus may FLEX off the regular route to pick up and drop off passengers who have prescheduled a Standard FLEX or a By-Request FLEX, within a quarter-mile of the route.
Passengers can connect to several of the WRTA’s regular fixed service routes at designated FLEX Route stops.
The following stops are available on all trips, and many allow connections to existing
WRTA bus routes:
- Park Ave. and Grove St. (connect to Routes 30 and 31)
- Park Ave. and Highland St. (connect to Route 3)
- Park Ave. and Pleasant St. (connect to Route 2)
- Park Ave. and Chandler St. (connect to Route 6)
- Park Ave. and May St. (connect to Route 7)
- Worcester State College (connects to Routes 3 and 6)
- May St. and Pleasant St. (connect to Route 2)
- Flagg St. at Denisson Rd.
- Flagg St. at Flagg St. School
- Forest St. at 200' South of Grove St.
- Forest St. at Wheeler Ave.
- Grove St. at Judson Rd.
- Grove St. at Chadwick St.
- Salisbury St. at Beechmont St.
- Salisbury St. at Paul Revere Rd.
- Salisbury St. the Entrance to Assumption College
- Park Ave. at Salisbury St.
- Park Ave. at the WRTA
- May St. at the Entrance to Big Y Shopping Plaza
- May St. at the Entrance to Fairlawn Rehabilitation
- May St. at the Entrance to Tatnuck Park Senior Living
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FLEXes:
Standard FLEX
A Standard FLEX allows riders to travel off the regular FLEX Route to access several popular locations in the area. Only one Standard FLEX may be scheduled per round trip, and this FLEX must be scheduled at least two hours in advance.
Plan ahead! A Standard FLEX can be scheduled as early as seven days in advance of your trip.
Standard FLEXes include:
- Jewish Community Center (Salisbury Street)
- Colony Retirement Home (Holden Street)
- Bancroft School (Shore Drive)
- YMCA Greendale (Shore Drive)
- Price Rite Plaza (Gold Star Boulevard)
- Greendale Mall
- Clark University (Main Street) & Routes 19, 27, 33
By-Request FLEX
A By-Request FLEX allows riders to travel “curb-to-curb” up to one quarter-mile off the regular FLEX Route, unlike any conventional fixed route service. The FLEX Route minibus can travel through areas that aren’t accessible by a full size WRTA bus. Only two By-Request FLEXes can be scheduled per round trip, and this FLEX must be scheduled at least two hours in advance.
Plan ahead! A By-Request FLEX can be scheduled as early as seven days in advance of your trip.
TO SCHEDULE A FLEX:
To schedule a Standard FLEX or a By Request FLEX, call (508) 752-9283 (option 4) at least two hours in advance, and a WRTA Customer Service Representative will be happy to help you. A FLEX can be scheduled up to seven days in advance.
Important Things to Remember about FLEX Route service:
- The FLEX minibus will not wait at the stop so passengers must be waiting at their scheduled time and location.
- Only two By-Request FLEXes can be prescheduled per round trip.
- Only one Standard FLEX can be prescheduled per round trip.
- FLEXes may be requested up to seven days in advance.
- The standard WRTA fare will be charged.
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